FAQ

NotreRêve - Frequently Asked Questions (FAQ)

General

1. What is NotreRêve?
NotreRêve is an innovative clothing company inspired at scandinavian and swedish styling and focused on offering stylish and sustainable fashion for both men and women. Our collection consists of carefully selected materials and timeless designs.

Orders
2. How do I place an order?
You can easily place an order by adding the desired items to your shopping cart and following the checkout process. Follow the on-screen instructions to complete your order.

3. Can I modify or cancel my order?
Yes, you can modify or cancel your order within 24 hours of placing it. Contact our customer service at info@notrereve.nl with your order number to make changes.

Payment
4. What payment methods do you accept?
We accept the following payment methods:

iDEAL
Credit cards (Visa, MasterCard, American Express)
PayPal
Apple Pay
Klarna (pay later)

5. Is my payment secure?
Yes, we use secure payment methods and encryption to ensure your payment information is processed safely.

Shipping and Delivery

6. What are the shipping costs?
For orders over €74.95, shipping is free within the Netherlands. For orders under €74.95, we charge a flat rate of €4.95.

7. How long does delivery take?
Orders are usually processed and shipped within 1-3 business days. Delivery typically takes 2-5 business days, depending on your location.

8. Can I track my order?
Yes, after shipping, you will receive an email with a track & trace code to follow the status of your order.

Returns and Exchanges

9. What is your return policy?
You can return unused and undamaged items within 14 days of receipt for a full refund. Return shipping costs are at your own expense.

10. How do I return an item?
Contact our customer service at info@notrereve.nl to start a return request. Follow the instructions you receive to process your return correctly.

Products
11. What sizes do you offer?
We offer a wide range of sizes from XS to XL. Please refer to our size chart on the product pages for specific size advice.

12. Are your products sustainable?
Yes, at NotreRêve we value sustainability. Our products are made from eco-friendly materials, and we strive to minimize our ecological footprint.

Contact
13. How can I contact NotreRêve?
For questions or comments, you can contact us via email at info@notrereve.nl Our customer service is available Monday to Friday from 9:00 AM to 7:00 PM.

Do you have any questions that are not answered here? Do not hesitate to contact us. We are happy to help!